Introduction

Dumka Forest Division ("we", "our", "us") operates official websites and online services for information, bookings (guest houses and safaris), and public engagement. This policy applies to visitors ("you") who browse our site or use our services.
By using our website, you agree to the collection and use of information in accordance with this policy.

Data We Collect

Account & booking data: name, contact details, ID information required by regulations, booking details (dates, guests), and payment confirmation references (payments are processed by approved gateways — no card numbers are stored by us).

Usage data: pages visited, device/browser type, session details, approximate location (IP-based), and diagnostics.

User content: reviews, photos, and messages submitted through forms or gallery sections.

How We Use Data

• Manage and process bookings for guest houses and safaris.
• Verify identity where required by law and ensure visitor safety.
• Respond to enquiries, support requests, and complaints.
• Improve site performance, reliability, and user experience.
• Display public content (reviews/photos) with user consent.
• Comply with legal obligations and departmental guidelines.

Data Security

We apply administrative, technical, and physical safeguards to protect personal information. While no system is 100% secure, we continuously upgrade our security measures and limit data access to authorized personnel only.

Sharing & Third Parties

We do not sell personal data. Information may be shared only with:
• Authorized payment processors (to complete transactions).
• IT service providers working under confidentiality agreements.
• Government or law enforcement agencies when legally required.